Last updated: 19 October 2026
This policy covers orders delivered to the United Kingdom. It doesn't affect your statutory rights.
Changed your mind? You have 30 days
You can cancel your order and return items for any reason within 30 days of delivery. That's longer than the 14 days the Consumer Contracts Regulations 2013 require.
Email support@glowcollection.co.uk within 30 days of delivery with your order number, full name and the email address you ordered with.
We'll reply within 1 business day with return instructions.
Send the items back within 14 days of contacting us.
You pay the return postage for change-of-mind returns.
Your refund
We refund the price of the items to your original payment method within 14 days of receiving them back, or of you showing us proof of postage if that comes first. If you return your whole order, we also refund the standard delivery charge you paid.
Please send items back unused and in their original packaging where you can. If an item has been used beyond what's needed to check it, we may reduce your refund to reflect its lower value.
Exchanges
We don't do exchanges. Return the item for a refund and place a new order.
Faulty or damaged items
Under the Consumer Rights Act 2015, our products must be of satisfactory quality, fit for purpose and as described. If something is faulty:
Within 30 days of delivery, you can reject it for a full refund.
After 30 days, you can ask for a repair or replacement. If that doesn't fix it, you can ask for a refund or a price reduction.
Email support@glowcollection.co.uk with your order number and photos of the fault or damage. We pay return postage on faulty items.
These rights don't cover damage caused by misuse or accidents after delivery.
